Year published

27 MAR 23
AFCA opens consultation on proposed Rules changes
The Australian Financial Complaints Authority is opening public consultation on proposed changes to the rules that govern its work helping consumers and financial firms to resolve complaints.
06 MAR 23
AFCA welcomes latest initiative on scams
The Australian Financial Complaints Authority (AFCA) has welcomed the latest initiative from a major bank aimed at protecting customers from potential scams.
27 FEB 23
AFCA receives over 2000 complaints in year since SEQ/NSW floods
The Australian Financial Complaints Authority (AFCA) has received more than 2,000 complaints from flood-affected consumers in the year since the devastating South-East Queensland/northern NSW storms, with delays in claim handling the most significant issue. 
15 FEB 23
AFCA welcomes additional measures to thwart spoofing scams
The Australian Financial Complaints Authority (AFCA) has welcomed the announcement from a major bank that it is working with telco providers to reduce spoofing scams.
02 FEB 23
AFCA welcomes new scams initiatives
The Australian Financial Complaints Authority (AFCA) has welcomed the announcement of new banking initiatives that seek to address the scourge of scams. 
24 JAN 23
Federal Court reaffirms that financial firms must co-operate with AFCA
The Australian Financial Complaints Authority (AFCA) has welcomed a ruling by the Federal Court which reaffirms the legal requirement for financial firms to co-operate with AFCA to achieve the effective and efficient resolution of complaints.
14 DEC 22
AFCA launches its Reflect Reconciliation Action Plan
The Australian Financial Complaints Authority (AFCA) has affirmed its commitment to reconciliation with the launch of its Reflect Reconciliation Action Plan (RAP).
17 NOV 22
Australians send 300,000 complaints to AFCA in 4 years
Australians took more than 300,000 disputes to the Australian Financial Complaints Authority (AFCA) in its first four years, with consumers securing nearly $900 million in compensation and refunds.
10 NOV 22
AFCA COO recognised in Not-for-Profit Executive awards
AFCA’s Chief Operating Officer, Justin Untersteiner, has been recognised as one of Australia’s leading not-for-profit executives.
08 SEP 22
AFCA receives over 900 complaints after SEQ/NSW floods
AFCA has received about 950 complaints from flood-affected consumers, six months on from the start of the South-East Queensland/northern NSW floods

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