Year published

14 NOV 23
AFCA announces appointment of two new directors
The Australian Financial Complaints Authority (AFCA) today announced the appointment of Raylene Bellottie and Yien Hong to its board as two new industry directors.
13 OCT 23
Swati Dave joins AFCA’s independent board
The Australian Financial Complaints Authority (AFCA) has welcomed accomplished CEO and non-executive director Swati Dave to its independent board.
28 JUL 23
Record 97,000 complaints taken to AFCA in 2022-23
Consumers in dispute with financial firms lodged a record 96,987 complaints with the Australian Financial Complaints Authority (AFCA) in the past 12 months, an unprecedented rise of 34 per cent on the previous financial year.  
02 JUN 23
AFCA reaffirms support of the Voice to Parliament
The Australian Financial Complaints Authority (AFCA) has reaffirmed its support of Australia’s First Nations people in their call for a constitutionally enshrined First Nations Voice.
11 MAY 23
Consumers sent 17,000 complaints to AFCA during pandemic
Consumers took more than 17,000 complaints to the Australian Financial Complaints Authority because of the impact of the COVID-19 pandemic on their banking, insurance and other financial services, AFCA reported after the World Health Organisation (WHO) declared an end to the global emergency. 
09 MAY 23
Shail Singh named AFCA’s Lead Ombudsman, Investments and Advice
The Australian Financial Complaints Authority (AFCA) has appointed Shail Singh as its new Lead Ombudsman, Investments and Advice.
26 APR 23
Gerard Brody joins AFCA's independent board
The Australian Financial Complaints Authority (AFCA) today announced the appointment of the former chief executive of the Consumer Action Law Centre, Gerard Brody, to its independent board. His appointment is for three years, effective 4 May 2023.
21 APR 23
AFCA named one of Australia’s best places to work
The Australian Financial Complaints Authority (AFCA) has been named as one of the top 5 best places to work in Australia’s financial services sector in a prestigious national ranking.
13 APR 23
AFCA reappoints Chief Ombudsman, as compensation passes $1 billion
The Australian Financial Complaints Authority’s (AFCA) Board of Directors today announced the re-appointment of David Locke as Chief Ombudsman and Chief Executive Officer for a second five-year term.
28 MAR 23
AFCA welcomes investment in anti-scam technology
The Australian Financial Complaints Authority (AFCA) welcomes news of a partnership between Telstra and the Commonwealth Bank of Australia to tackle scams.

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