Telephone
(free call within Australia)
1800 931 678
9:00am–5:00pm AEST/AEDT weekdays
Calls from an international number add 0061
International calls may incur a charge from your carrier
Online
Members
Feedback and complaints
about our service
Complete our online feedback form
Write to:
AFCA Service Complaints
Australian Financial Complaints Authority
GPO Box 3, Melbourne VIC 3001
Find out more
AFCA Independent
Assessor
The Independent Assessor can assess complaints about the standard of service provided by AFCA in handling a complaint.
independentassessor@afca.org.au
Post to:
Independent Assessor
Australian Financial Complaints Authority
GPO Box 3
Melbourne VIC 3001
Significant event hotline
1800 337 444
Media
Australian Financial Complaints Authority Limited
GPO Box 3
Melbourne, VIC 3001
Fax
(03) 9613 6399
Interpreter service
131 450
National Relay Service (NRS)
If you are d/Deaf, hard of hearing, or have a speech/communication difficulty please contact us by:
Step 1
Contact us through your preferred NRS call channel detailed on NRS call numbers and links.
Step 2
Provide the NRS with our phone number 1800 931 678.
For more information visit: About the National Relay Service
Social
